Shipping & Delivery
We take great care to ensure your order arrives safely, securely, and in a timely manner —because every detail matters.
United Kingdom
- Standard Shipping: £5.95
- Delivery Time: 2–5 business days
- Delivered Duties Paid (DDP) – No additional taxes or duties upon delivery.
European Union
- Standard Shipping: €9.95
- Delivery Time: 3–7 business days
- Delivered Duties Paid (DDP) – No hidden fees; taxes and duties are covered.
Rest of the World
- Standard Shipping: €19.95
- Delivery Time: 5–10 business days
- Delivered At Place (DAP) – Local taxes, duties, and import fees may apply upon delivery, depending on your country's regulations.
Tracking information will be provided via email once your order has been dispatched.
Returns
We hope you are completely satisfied with your order. However, if something isn’t quite right, we gladly accept returns under the following conditions:
- Return Period: Items must be returned within 14 days of receiving your order.
- Condition: Returned items must be unused, unworn, unwashed, and in their original condition with all labels and tags intact.
- Packaging: Items must be returned in their original packaging to ensure they arrive in good condition.
- Exclusions: For hygiene reasons, we cannot accept returns on intimate garments or final sale items.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Visit our Return Page here.
We reserve the right to refuse returns that do not meet these conditions.
If you have any questions regarding shipping or returns, our customer service team is happy to help.
Contact us at support@hopeiumclothing.com.